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Terms & Conditions
We must receive payment for the goods you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending you an invoice. Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges, where applicable and it may not be possible for us to deliver to some locations.. For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation.
All ordered items need to be fully paid for before delivery.
We reserve the right to cancel the contract between us if:
• We have insufficient stock to deliver the goods you have ordered
• We do not deliver to your area
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you and will re-credit to your account less any sum deducted by us from you as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.
Stock Item: If an item is in stock we usually send the goods out within 4-7 days of receiving your order. We use Parcelforce/DHL for small items and national couriers for larger items. If an item is out of stock please contact us for an approximate delivery date.
To Order Items: Delivery dates acknowledged by Olympian sofas are non-binding estimates only, not guarantees, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore orders may be shipped on the estimated date, prior to the estimated date with the buyers' approval or after the estimated date. Special delivery conditions requested by the buyer should be given in writing, email (Sales@olympiansofas.com) or at the time of order placement and will be considered by Luxus Sofas if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer. All items are delivered to the entrance of the property, in the case of flats/apartments all items will be left in reception area (unless they can fit into an elevator), we are not responsible for the items after this point.
If you require a weekend delivery there maybe a surcharge.
Our delivery team will not take any product packaging away with them, this up to you the customer to dispose of.
Once an item comes into stock we can store it for up to 2 weeks at our warehouse, afterwhich your item will be put into storage at a charge of £40.00 per week.
Please do not discard any existing furniture you have until you have received your new furniture and are fully satisfied with it. We cannot be held liable if you choose to do so.
Delays in production and shipping may occur. If a delay occurs, don’t panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will Olympian Sofas be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur, which is beyond our control.
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within 1 working day of the delivery of the goods in question.
If you notify a problem to us under this condition, our only obligation will be, at your option:
• To make good any shortage or non-delivery
• To replace or repair any goods that are damaged or defective
• To refund to you the amount paid by you for the goods in question (minus any charges)
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition. We shall have no liability to pay any money to you by way of compensation, other than to refund to you the amount paid by you for the goods in question.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain types of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these Terms & Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Returns and Exchange Policy
Bespoke orders made to the customer's specifications cannot be returned. If received damaged or defective then we will attempt to repair the damage, if this is not possible then a replacement part/item will be manufactured and delivered as a replacement as soon as possible. PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY - UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE.
If a product (not a bespoke order) would like to be returned or exchanged for a different item, please contact us within 24 hours of receiving your order. You may return or exchange goods upto 7 days after the date of delivery (cooling off period), however Olympian Sofas is not responsible for any item that is not returned in the manner set forth below.
We offer a 12 month guarantee on all products. If any structural fault should arise within the first 12 months through normal use of your chair/sofa, just contact us and we will arrange to have it repaired or replaced as soon as possible.
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Length measurements are approximate and can vary slightly.
We reserve the right to withdraw and cancel sales/offers without given notice.
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. To cancel your contract you must notify us in writing, either to sales@Olympiansofas.com. If you wish to cancel your contract after the seventh working day, a 20% restocking penalty will apply.
Any product which requires a change in colour, design modifiation, shape, finish etc is classed as a bespoke order. Therefore normal cancellation and refund policies do not apply. In the event of a problem we will aim to repair the product.
For all returns due to colour shades of product not exactly as required or the product not fitting into the property we will charge you a 20% admin and re-stocking fee. In addition all postage costs will be paid by you the customer.
The product you return must be in new and unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchasers cost. All accurately returned products will be credited to the original purchaser via cheque excluding delivery costs.
To return your goods please contact us by email at sales@Olympiansofas.com
Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us either via email at sales@Olympiansofas.com
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Olympian Sofas collects e-mail addresses voluntarily provided, to enable us to email offers, special promotions and general updates. We never make your e-mail address available to any other company or organisation without your permission.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.